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Privy Customer Support Resource Guide
Privy Customer Support Resource Guide

Customer satisfaction is our top priority here at Privy! Read this article to see how we can best support you!

Natalie Bernacchi avatar
Written by Natalie Bernacchi
Updated over a week ago

Our Privy customers are top of mind here at Privy, and with that, we want to ensure that our customers have everything they need at their fingertips for a great experience.

Please see below for all of the support resources included in your Privy subscription, which are all in an effort to help ensure you're getting the most out of Privy!

  • Tooltips: Keep an eye out for these blue hotspots around the Privy platform for additional context on some of our most powerful features!

  • Learning Center: Your hub for on-demand learning, FAQs, instructional tutorials, and courses. Most of our Privy customers find everything they need here.

    We've also categorized the sections in each article for Beginner, Intermediate, and Advanced level, so that anyone, with any level of experience will find value. You can look for these icons at the top of each article (as shown on this article at the top of the page) to help find the content that is designed for your experience level, OR just simply type in "Beginner", "Intermediate", or "Advanced" into the search bar above and we'll serve up all relevant articles for your experience level.

    Beginner

  • Messenger: You can use this messenger panel located at the bottom, right side of the screen when logged in to the Privy app at any time to access any new announcements, feature updates, or important information. You can also search with keywords or questions for helpful information in our learning center, or message our amazing Privy Support Team and get answers to your questions in real time.

    Image of Privy messenger panel on bottom, right side of screen

  • Email: Our wonderful Privy Support Team is here to help with anything you need. Feel free to email us at [email protected] and we'll get back to you within 24 hours.

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