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Customer Support Resources Guide
Customer Support Resources Guide

Our customers are our priority. Explore the support tools included in your Privy subscription to maximize its value and empower your success.

Natalie Bernacchi avatar
Written by Natalie Bernacchi
Updated over 3 weeks ago

At Privy, our customers are our priority. We're committed to ensuring you have all the resources you need for an exceptional experience with our platform. Explore the support tools included in your Privy subscription to maximize its value and empower your success.

  • Tooltips: Look out for blue hotspots throughout the Privy platform! These tooltips provide additional context on our most powerful features, helping you get the most out of every tool.

  • Learning Center: Your go-to hub for on-demand learning, FAQs, instructional tutorials, and courses. Here’s what makes it so valuable:

    • Experience-Based Content: Articles are categorized as Beginner, Intermediate, or Advanced, ensuring relevant content for all skill levels. Look for level icons at each article's top, or search for your level in the search bar.

      Beginner

    • Comprehensive Resources: Dive into detailed guides and video tutorials to become a Privy expert at your own pace.

  • Messenger: The messenger panel, located at the bottom-right corner of the screen within the Privy app, keeps you informed and connected.

    • Access new announcements and feature updates.

    • Search for answers using keywords or questions, linking you directly to relevant

      Learning Center articles.

    • Connect with our amazing Support Team for real-time assistance.

      Image of Privy messenger panel on bottom, right side of screen

  • Email: Have a question or need help? Our dedicated Privy Support Team is just an email away. Contact us at [email protected], and we’ll respond within 24 hours.

We’re here to make your Privy experience seamless and successful—don’t hesitate to reach out or explore these resources!

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